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In 2015 Citizens Advice piloted a webchat service allowing people to contact Citizens Advice advisers online [50] both via online instant messenger service and via e-mail. Data from 2015 showed that 7% of all enquiries to Citizens Advice were through the webchat service [ 48 ] and 80,000 webchat enquiries were answered.
Citizens Advice Edinburgh (CAE), is a registered charity (number SC038195), based in Edinburgh, Scotland.Founded in 1939, Citizens Advice Edinburgh is a member of the Scottish Association of Citizens Advice Bureaux, and provides free, confidential, independent and impartial advice to Edinburgh residents.
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CAS launched a national helpline in 2005, called Citizens Advice Direct, staff were based in Glasgow city centre. [ 1 ] In 2012 a study showed that most of CAS's activity was the provision of advice across five areas: benefits, debt, employment, housing and relationship. [ 2 ]
The Witness Service (also known as Citizens Advice Witness Service [1]) is a service in England and Wales for witnesses who have to give evidence in criminal courts. [1] The Witness Service offers practical and emotional support and is a free service. [ 2 ]
Consumer Direct was a Government-funded call centre providing basic consumer advice in the United Kingdom. Information was also provided on their website (see below). Following a review by government in 2010, Consumer Direct ceased to operate in March 2012 with its role being handed to the Citizens Advice consumer service.
Dame Gillian Guy, Baroness Bichard DBE is a British administrator who is currently the Independent Assessor of the Financial Ombudsman Service. [1] She was previously chief executive officer of Citizens Advice, a network of charitable organisations employing 7,000.
Citizens advice organisations based upon the United Kingdom advice charity can be found in Spain, Gibraltar, New Zealand, Australia and the Channel Islands. Organisations based on the British Citizens Advice charity exist in a number of jurisdictions outside the United Kingdom. Although none of these organisations is controlled by the British ...