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11 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
The service responds to 999 phone calls across the region, and 111 phone calls from certain parts, providing triage and advice to enable an appropriate level of response. It is one of the busiest ambulance services in the world, and the busiest in the United Kingdom, providing care to more than 8.6 million people, who live and work in London.
Computer aided call handling is a methodology for managing calls to service providers, such as emergency services, through the use of computer based algorithms in order to make consistent and objective decisions on action to be taken. The computer software can provide scripting, prompts or interactive questioning to assist the call handler in ...
Virgin Money have their headquarters in the Gosforth suburb of Newcastle upon Tyne. This is a list of companies whose British or regional headquarters are located in Newcastle upon Tyne or in nearby North Tyneside. AkzoNobel; Be-Ro; Bellway; Fenwick; Formica Corporation; Go-Ahead Group; Goldsmiths; Greggs; Newcastle Building Society; Palringo ...
The call is then directed to the relevant Triple Zero Victoria facility where it will be answered by the next available trained call taker, who will collect information from the caller, and enter this into the Computer Aided Dispatch (CAD) system. Using this information, a dispatcher will identify and dispatch the appropriate emergency services ...
The first area to be converted was Newcastle upon Tyne (0632) [9] and the change over took about 20 months starting in 1982. Newcastle City Centre five-digit numbers in 0632 all began with 2, so 18 months before the scheme started, their numbers were prefixed with 3; that would allow the number 2 to be utilised for the North Tyne numbering part ...
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