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Get help and support for your Battle.net account on this page.
No, there is no dial in number anymore. It was removed almost 8 years ago. The dial in number was for Account Access issues, Billing, and some tech support but people flooded it with everything from game suggestions to ban appeals. Nobody could get through . Now they have a ticket system that categorizes issues.
If you need help with your Battle.net Account or payments and refunds, go to our Battle.net support page. For all other questions, continue to Activision Support.
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Can I set up the same Authenticator Serial Number in more than one smartphone? Your unique Authenticator is tied to your mobile device and we do not support setting up the same Serial Number on more than one device. I don't have a mobile phone number. A mobile phone number is required to set up and use the Battle.net Authenticator.
You can Update or Remove the phone number on your Battle.net Account from the Battle.net Account Details page. If you need to recover your account first, please use our Account Recovery page to recover your account; then login to Update or Remove your number. If you experience an issue updating the number on your own, contact us.
Try an alternative service provider or phone number. Make sure your number was not previously used on a VOIP plan If you are unsure if your number is or was a VOIP number, contact your provider for additional information. Blizzard Support is unable to assist in adding a number to an Account or bypassing restrictions on unsupported numbers.
The Customer Support Forum is, as you said, an Information Desk. Other players often chime in, but it is also staffed by Blizzard Forum Support Agents (Blues) who do provide policy info, service info, and advice on how to proceed with navigating the Support system.
Games Requiring a Phone Number. Some games such as the Call of Duty titles and Overwatch 2, require that you add a phone number before you can play, and you cannot use the same number to create two accounts for the same game. Customer Support cannot help with unlinking a phone number from a game account.
Ensure you have notifications enabled and your phone is not in Do Not Disturb mode. Wait one hour and try again. If the issue persists, clear the cache and cookies on your browser, or use a different browser, and try again.