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  2. Microsoft Teams - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Teams

    Automated minutes are possible using the recording and transcript features. Teams has a plugin for Microsoft Outlook to schedule a Teams Meeting in Outlook for a specific date and time and invite others to attend. [55] If a meeting is scheduled within a channel, users visiting the channel are able to see if a meeting is in progress.

  3. Call management - Wikipedia

    en.wikipedia.org/wiki/Call_management

    Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]

  4. Meeting - Wikipedia

    en.wikipedia.org/wiki/Meeting

    Kickoff meeting, the first meeting with a project team and the client of the project to discuss the role of each team-member [5] Town hall meeting, an informal public gathering. Work meeting, which produces a product or intangible result such as a decision; [6] compare working group. Board meeting, a meeting of the board of directors of an ...

  5. Electronic meeting system - Wikipedia

    en.wikipedia.org/wiki/Electronic_meeting_system

    In contrast, EMS enable the group to cooperatively produce a result for which the group is responsible as a whole. In a business process, groupware and electronic meeting systems complement each other: Groupware supports teams when researching and creating documents in the run up to an EMS session or when implementing the results of such a session.

  6. Computer telephony integration - Wikipedia

    en.wikipedia.org/wiki/Computer_telephony_integration

    Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop -based interaction for helping users be more efficient, though it can also refer to server-based ...

  7. Team management - Wikipedia

    en.wikipedia.org/wiki/Team_management

    When team members first come together, they will each bring different ideas; however, the key to a successful team is the alignment of its objectives. It is essential that the team leader sets a common goal the entire team is willing to pursue. This way, all of the team members will put in effort in order to attain the goal.

  8. Teamwork - Wikipedia

    en.wikipedia.org/wiki/Teamwork

    6 people pushing a van U.S. Navy sailors hauling in a mooring line A U.S. Navy rowing team A group of people forming a strategy A group of people collaborating. Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in an effective and efficient way.

  9. Minutes - Wikipedia

    en.wikipedia.org/wiki/Minutes

    Minutes, also known as minutes of meeting (abbreviation MoM), protocols or, informally, notes, are the instant written record of a meeting or hearing. They typically describe the events of the meeting and may include a list of attendees, a statement of the activities considered by the participants, and related responses or decisions for the ...