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Consumer behaviour is the study of individuals, groups, or organisations and all activities associated with the purchase, use and disposal of goods and services.It encompasses how the consumer's emotions, attitudes, and preferences affect buying behaviour.
The theory of planned behavior. The theory of planned behavior (TPB) is a psychological theory that links beliefs to behavior.The theory maintains that three core components, namely, attitude, subjective norms, and perceived behavioral control, together shape an individual's behavioral intentions.
Thus, attitudes are not always a clear prediction of behavior, resulting in the ‘value-action gap’. The decision-making process is hard to predict as positive attitudes are not followed by positive intentions, and what shapes behavior is a complex process. [ 2 ]
Heider explained that "a balanced configuration exists if attitudes toward the parts of a causal unit are similar. [8] For example, if a consumer is exposed to an ad advocating a particular brand, the consumer will try to maintain a balanced view of the ad and the: a) liking both the ad and the brand or b) disliking both. [3]
Consumer Bill of Rights – Guidelines for consumer protection; Consumer capitalism – Condition in which consumer demand is manipulated through mass-marketing; Consumer culture – Lifestyle hyper-focused on buying material goods; Consumer ethnocentrism – Psychological concept of consumer behaviour
Inoculation is a theory that explains how attitudes and beliefs can be made more resistant to future challenges. For an inoculation message to be successful, the recipient experiences threat (a recognition that a held attitude or belief is vulnerable to change) and is exposed to and/or engages in refutational processes (preemptive refutation, that is, defenses against potential counterarguments).
An example of an attitude object is a product (e.g., a car). People can hold various beliefs about cars (cognitions, e.g., that a car is fast) as well as evaluations of those beliefs (affect, e.g., they might like or enjoy that the car is fast). Together these beliefs and affective evaluations of those beliefs represent an attitude toward the ...
According to TRA, attitudes are one of the key determinants of behavioral intention and refer to the way people feel towards a particular behavior. [9] These attitudes are influenced by two factors: the strength of behavioral beliefs regarding the outcomes of the performed behavior (i.e. whether or not the outcome is probable) and the evaluation of the potential outcomes (i.e. whether or not ...
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