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The company's first core value is "Deliver WOW Through Service," and it was No. 1 for a reason. True Stories of How Tony Hsieh Taught His Zappos Team the Meaning of ‘Wow’ Skip to main content
Two months later, Hsieh joined Zappos as the CEO, starting with $1.6 million of total sales in 2000. [11] By 2009, revenues reached $1 billion. [24] [25] Without a precedent to guide him, Hsieh learned how to make customers feel comfortable shopping for shoes online. Zappos offered free shipping and free returns, sometimes of several pairs.
Zappos former CEO Tony Hsieh. Zappos was founded in 1999 by Nick Swinmurn. [5] Swinmurn launched the company with Tony Hsieh and Alfred Lin, [7] who invested $2 million through their investment firm Venture Frogs. [8] The company was officially launched online in 1999 as ShoeSite.com. [9]
In 2009, Hsieh began writing Delivering Happiness over Labor Day in Lake Tahoe. [1] He wrote most of the book stream of consciousness, often completing 3,000-word chunks a day that he would send to his editor in New York City. [2] While writing the book, Hsieh was still acting CEO of Zappos as well as a corporate speaker.
Zappos' ex-CEO Tony Hsieh was a pioneer in treating employee happiness as a top business priority.
Tony Hsieh was a revolutionary figure in the fashion and technology industries. The cofounder of Zappos.com, who died on Nov. 27 at the age of 46 due to injuries sustained during a house fire, was ...
Nan Paimero/FlickrZappos founder Tony Hsieh How would you feel about collecting your paycheck from a company that got rid of job titles, stopped having bosses – and instead created lots of ...
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