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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. ... The DOT data captures other complaints as well, such ...
U.S. Transportation Secretary Pete Buttigieg on Tuesday announced a partnership with state attorneys general to fast-track investigations into complaints against airlines and ticket agents as part ...
The Traveler Redress Inquiry Program (TRIP, sometimes called DHS TRIP) is a program managed by the Department of Homeland Security in the United States that allows people who face security-related troubles traveling by air, receive excessive security scrutiny, or are denied entry to the United States, to file their grievances with and seek redress from the DHS.
[49] [31] The Airline Deregulation Act of 1978 phased out these controls, resulting in the elimination of the CAB at the end of 1984, with most residual powers transferred to the DOT. [50] The September 11, 2001 attacks challenged the air transportation system by presenting a new type of terrorist attack: hijacked airliners used for terrorist ...
The DOT OIG said on Thursday: "recent safety events with United Airlines -- such as flight diversions that can be traced to mechanical problems -- serve to remind us that FAA oversight of ...
Aviation Safety (AVS): responsible for aeronautical certification of personnel and aircraft, including pilots, airlines, and mechanics. [6] Airports (ARP): plans and develops the national airport system; oversees standards for airport safety, inspection, design, construction, and operation.
Department of Transportation data shows travel delays, bag issues, were the key pain points for travelers in May. DOT complaint data shows passengers are still not happy with airline service Skip ...