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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

3. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   Skills-based routing is determined by an operator's knowledge to handle a caller's inquiry. Virtual contact centers can also be used to aggregate the skill sets of agents to help multiple vendors, where all real-time and statistical information can be shared amongst the contact center sites.

4. Virtual queue - Wikipedia

   en.wikipedia.org/wiki/Virtual_queue

   Virtual queue. Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available.

5. A Day In The Life Of A Call Center Agent - AOL

   www.aol.com/news/2012-02-13-a-day-in-the-life-of...

   But rarely, when calling up to complain about screwy wireless or a glitchy Android phone, do we think about the people on the other end, who will be listening to that phone call, for quality and ...

6. Virtual assistant (occupation) - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant_(occupation)

   A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) [1] is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. [2] Because virtual assistants are independent contractors rather than employees, clients are not ...

7. Telax Hosted Call Center - Wikipedia

   en.wikipedia.org/wiki/Telax_Hosted_Call_Center

   Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.