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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
The iPhone X and later, with the exception of the iPhone SE series, do not have a Home button, and include Face ID in place of Touch ID, a facial recognition authentication method. [ 8 ] A multi-function sleep/wake button is located on top of the device on earlier models, and on right of the device from iPhone 6 onwards.
Face ID is a biometric authentication facial recognition system designed and developed by Apple Inc. for the iPhone and iPad Pro.The system can be used for unlocking a device, [1] making payments, accessing sensitive data, providing detailed facial expression tracking for Animoji, as well as six degrees of freedom (6DOF) head-tracking, eye-tracking, and other features.
Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms.
A diagnostic program (also known as a test mode) is an automatic computer program sequence that determines the operational status within the software, hardware, or any combination thereof in a component, a system, or a network of systems. Diagnostic programs ideally provide the user with guidance regarding any issues or problems found during ...
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Remote diagnostics is the act of diagnosing a given symptom, issue or problem from a distance. Instead of the subject being co-located with the person or system done diagnostics, with remote diagnostics the subjects can be separated by physical distance (e.g., Earth-Moon).
Verified for iOS 9.3 and later. 1. Double press the Home button or swipe up and hold. 2. Swipe up on the image of the app. 3. Re-launch the app and attempt to reproduce the issue.