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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Software architecture pattern is a reusable, proven solution to a specific, recurring problem focused on architectural design challenges, ...
Software architecture patterns operate at a higher level of abstraction than software design patterns, solving broader system-level challenges. While these patterns typically affect system-level concerns, the distinction between architectural patterns and architectural styles can sometimes be blurry. Examples include Circuit Breaker. [1] [2] [3]
In software engineering, a software design pattern or design pattern is a general, reusable solution to a commonly occurring problem in many contexts in software design. [1] A design pattern is not a rigid structure that can be transplanted directly into source code. Rather, it is a description or a template for solving a particular type of ...
An architectural model (in software) is a diagram created by using available standards in which the primary aim is to illustrate a specific set of tradeoffs inherent in the structure and design of a system or ecosystem. Software architects utilize architectural models to facilitate communication and obtain peer feedback.
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Allowing the retained organisation to focus on IT strategy, business relationship management, enterprise architecture, and governance. Having the ability to utilise suppliers who are either best-of-breed or specialists, experts in niche technologies, or who can bring individual strengths to specific service offerings.
Information technology (IT) architecture is the process of development of methodical information technology specifications, models and guidelines, using a variety of information technology notations, for example Unified Modeling Language (UML), within a coherent information technology architecture framework, following formal and informal information technology solution, enterprise, and ...