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AirHelp is a online service that allow airline passengers to seek compensation for flight cancellations, delays, or overbookings. [1]The company's initial focus was Europe where it uses European Regulation No 261/2004 to seek to obtain compensation that a passenger is entitled to in the event of denied boarding, cancellation, or a long delay of flights. [2]
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However, passengers are not entitled to direct monetary compensation under US law when a delay occurs. Instead, airlines are merely required to pay for lodging costs of passengers if the delay or a cancellation is through their own fault, but not if the cause is beyond their control, such as weather. [4]
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American Airlines did note that with the new system, gate agents still retain some discretion over the boarding process. For example, if members of a family or a group that is traveling together ...