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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

3. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers.

4. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3] In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic ...

5. 8 remote jobs that pay at least $20 per hour - AOL

   www.aol.com/8-remote-jobs-pay-least-220001549.html

   Pay range: $26 - $27/hourGeneral Rental Center is hiring for data entry clerk/customer service rep positions in states around the country. The posting does indicate that 1-2 years' experience is ...

6. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and used by an ACD to route the call to an agent with a particular skill set. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from ...

7. IP PBX - Wikipedia

   en.wikipedia.org/wiki/IP_PBX

   IP PBX is primarily a software hosted on a regular desktop or server as per the requirement demands based on the expected traffic & criticality. Till 2019 IP PBX were deployed primarily as inbound and outbound call center solutions for large corporate and commercial cloud telephony operators worldwide cloud communications.