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  2. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers.

  3. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The answering service operators also had the option of calling the client and alerting them to particularly important calls. The origins of call centers date back to the 1960s with the UK-based Birmingham Press and Mail, which installed Private Automated Business Exchanges (PABX) to have rows of agents handling customer contacts.

  4. 10 Phone Systems for Small Businesses - AOL

    www.aol.com/10-phone-systems-small-businesses...

    Vonage: Phone service with add-ons for seasonal businesses. Vonage is a reliable business phone app that provides voice, video, and texting. Subscriptions include a virtual receptionist so your ...

  5. Auto dialer - Wikipedia

    en.wikipedia.org/wiki/Auto_dialer

    In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.

  6. Telemarketing - Wikipedia

    en.wikipedia.org/wiki/Telemarketing

    Telemarketing. Telemarketing (sometimes known as inside sales, [1] or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call.

  7. Insane Customer Service Calls: They Called About WHAT? - AOL

    www.aol.com/news/2011-02-03-insane-customer...

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