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Mweb (Pty) Ltd is an Internet Service Provider based in South Africa since 1997. Mweb is a subsidiary of Webafrica , [ 4 ] and is headquartered in Cape Town . History
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The call logging trial proved successful and while it was initially designed to gather phone call data and cost of billing details specific to the customers' call's, a hidden benefit emerged such that local management were also able to see a pattern of the types of calls being generated, i.e. calls to and from certain businesses in addition to ...
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A call login system is a service for telephone equipment that handles staff logons, often in call centers. In such environments, logging on is usually required in order to make or receive calls. The system also helps in calculating work hours and break timings. Examples of providers include AVAYA and Nortel.
Call features provide a customised experience for the caller and maximize the efficiency of inbound call handling. Call management parameters can specify how calls are distributed according to an operator's skill level in relation to a call, the time and/or date of a call, the location of the caller or through automatic routing processes. [3]