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  2. Frustrated travelers start recording customer service phone ...

    www.aol.com/frustrated-travelers-start-recording...

    When to record a call: Many small businesses, like tour operators or bed-and-breakfasts, lack the resources to record their customer service calls. And some companies – notably phone and cable ...

  3. Telephone call recording laws - Wikipedia

    en.wikipedia.org/wiki/Telephone_call_recording_laws

    Calls and conversations may be recorded by any active participant, with no requirement to make other parties aware of the recording. But forwarding or playing calls considered private is illegal. The Denmark Data Protection Authority (DPA) ruled on April 11, 2019, that affirmative consent is required when companies record customer telephone ...

  4. Call-recording services - Wikipedia

    en.wikipedia.org/wiki/Call-recording_services

    A call recording service is a commercial enterprise that can record telephone calls for a fee.. For example, a lawyer needing to record conversations with clients, for example, must be able to capture calls from an office telephone system, from a mobile phone, and a home line.

  5. Voice logging - Wikipedia

    en.wikipedia.org/wiki/Voice_logging

    Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes).

  6. How you can record customer service calls for quality ... - AOL

    www.aol.com/news/2010-04-15-how-you-can-record...

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  7. Intercept message - Wikipedia

    en.wikipedia.org/wiki/Intercept_message

    An intercept message is a telephone recording informing the caller that the call cannot be completed, for any of a number of reasons ranging from local congestion, to disconnection of the destination phone, number dial errors or network trouble along the route.

  8. Call detail record - Wikipedia

    en.wikipedia.org/wiki/Call_detail_record

    A call detail record contains data fields that describe a specific instance of a telecommunication transaction, but does not include the content of that transaction. By way of simplistic example, a call detail record describing a particular phone call might include the phone numbers of both the calling and receiving parties, the start time, and duration of that call.

  9. VoIP recording - Wikipedia

    en.wikipedia.org/wiki/Voip_recording

    Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. . There are many reasons for recording voice over IP call traffic such as: reducing company vulnerability to lawsuits by maintaining recorded evidence, complying with telephone call recording laws, increasing security ...

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