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Southwest Airlines was founded in 1966 by Herbert Kelleher and Rollin King, and incorporated as Air Southwest Co. in 1967.Three other airlines (Braniff, Trans-Texas Airways, and Continental Airlines) took legal action to try to prevent the company from its planned strategy of undercutting their prices by flying only within Texas and thus being exempt from regulation by the federal Civil ...
Star Service International: STAR SERVICE France SSE Servicios Aéreos Sunset: SUNSET Mexico D2 SSF Severstal Air Company: SEVERSTAL Russia SSG Slovak Government Flying Service: SLOVAK GOVERNMENT Slovakia VD BBB SwedJet Airways: BLACKBIRD Sweden SSK Skystar International: SKYSTAR United States SSO Special Scope Limited: DOPE United Kingdom SSP ...
Barrett had been credited with helping fundamentally shape Southwest's customer service strategy, employee culture, and leadership philosophy. [3] [14] [15] She is commonly referred to as the airline industry's "Queen of Hearts" for her focus on corporate values and service.
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A former Southwest employee who recently left says they would deal with 5,000 customers in a day, with only 10 to 12 staffers on call. I quit my job as a Southwest customer-service rep because I ...