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2. Regulators say Southwest's customer service failure last ...

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3. Southwest flight canceled? Here’s what you can do - AOL

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4. Here’s everything you need to know about Southwest ... - AOL

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6. So your Southwest flight got canceled? Here’s what we ... - AOL

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7. I quit my job as a Southwest customer-service rep because I ...

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   A former Southwest employee who recently left says they would deal with 5,000 customers in a day, with only 10 to 12 staffers on call. I quit my job as a Southwest customer-service rep because I ...

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9. The US has decided that Southwest's customer service failed ...

   www.aol.com/news/us-decided-southwests-customer...

   Southwest said the U.S. Department of Transportation told the airline Friday that "it has determined the company had failed to provide adequate customer service assistance, prompt flight status ...