enow.com Web Search

Search results

1. Results from the WOW.Com Content Network

2. Service quality - Wikipedia

   en.wikipedia.org/wiki/Service_quality

   Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

3. Industrialization of services business model - Wikipedia

   en.wikipedia.org/wiki/Industrialization_of...

   The industrialization of services business model is a business model used in strategic management and services marketing that treats service provision as an industrial process, subject to industrial optimization procedures. It originated in the early 1970s, at a time when various quality control techniques were being successfully implemented on ...

4. Eight dimensions of quality - Wikipedia

   en.wikipedia.org/wiki/Eight_dimensions_of_quality

   Perceived Quality: the quality attributed to a good or service based on indirect measures. Some of the dimensions are mutually reinforcing, although others are not: improvement in one may be secured at the expense of others. Understanding the trade-offs desired by customers among these dimensions can help build a competitive advantage.

5. SERVQUAL - Wikipedia

   en.wikipedia.org/wiki/SERVQUAL

   When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...

6. Quality, cost, delivery - Wikipedia

   en.wikipedia.org/wiki/Quality,_cost,_delivery

   Quality is the ability of a product or service to meet and exceed customer expectations. It is the result of the efficiency of the entire production process formed of people, material, and machinery. Customer requirements determine the quality scope. Quality is a competitive advantage; poor quality often

7. Quality (business) - Wikipedia

   en.wikipedia.org/wiki/Quality_(business)

   There are many aspects of quality in a business context, though primary is the idea the business produces something, whether it be a physical good or a particular service. These goods and/or services and how they are produced involve many types of processes, procedures, equipment, personnel, and investments, which all fall under the quality ...

8. AOL Mail

   mail.aol.com

   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

9. Operations management for services - Wikipedia

   en.wikipedia.org/wiki/Operations_management_for...

   The business strategy defines what business the firm is in, for example, the Walt Disney Company defines its business strategy "as making people happy." A business strategy also defines the target market, competitors, financial goals, new products, how the company competes, and perhaps some aspects of operations. Following from the business ...