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Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.
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I’d had too many unpleasant customer service experiences with Verizon, Comcast, Bank of America, etc. ... with the Wizard or to talk to a live human being, that doesn’t mean your problem will ...
In July 2014, Block and his wife attempted to disconnect their Comcast service over the telephone and were repeatedly blocked by the Comcast representative in a call which lasted 18 minutes. The last 8 minutes of this phone call was recorded by Block and posted to Reddit, immediately going viral across the internet. The next day Comcast apologized.
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After a brief career in retail, Eliason worked for Vanguard Investments and the now-defunct Advanta Bank. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues, including an incident in which 76-year-old Comcast customer Monica Shaw destroyed equipment in a Comcast office with a hammer after becoming frustrated by the service she ...
Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
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