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E-tickets in the airline industry were devised in about 1994, [1] and have now largely replaced the older multi-layered paper ticketing systems. Since 1 June 2008, it has been mandatory for IATA members to use e-ticketing. Where paper tickets are still available, some airlines charge a fee for issuing paper tickets.
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket , which comprises coupons or vouchers; and an electronic ticket (commonly referred to as an e-ticket ).
A city ticket office (CTO), booking office, or city ticket counter is a retail office for an airline, essentially a travel agency specializing in that particular carrier's flights. Until the 1990s, many major airlines had storefronts in luxury shopping districts. Today, few remain.
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The Electronic Miscellaneous Document (EMD) is an International Air Transport Association (IATA) standard for electronically documenting ancillary revenue; that is, all other sales and transactions between airlines and passengers besides electronic tickets. It is a step toward moving the airline industry to purely electronic transactions in the ...
Originally designed and operated by airlines, CRSs were later extended for use by travel agencies, and global distribution systems (GDSs) to book and sell tickets for multiple airlines. Most airlines have outsourced their CRSs to GDS companies, [ 1 ] which also enable consumer access through Internet gateways.
A miscellaneous charges order (MCO), also known as miscellaneous purpose document (MPD), [1] is an accountable IATA document, similar to an old-style airline ticket, used to process the payment of travel arrangements. They are issued by airlines, but normally pay for services other than airfares.
In the airline industry, available seats are commonly referred to as inventory. The inventory of an airline is generally classified into service classes (e.g. economy, premium economy, business or first class) and any number of fare classes, to which different prices and booking conditions may apply. Fare classes are complicated and vary from ...
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