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2. HEAP Contacts | Home Energy Assistance Program (HEAP) | OTDA

   otda.ny.gov/programs/heap/contacts

   Find HEAP contacts by county or local district: Albany County. Allegany County. Broome County. Cattaraugus County. Cayuga County. Chautauqua County. Chemung County. Chenango County.

3. Home Energy Assistance Program (HEAP) | OTDA

   www.otda.ny.gov/programs/heap

   Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009. Programs that Help Low-income New Yorkers Make Ends Meet. The New York State Office of Temporary and Disability Assistance supervises support programs for families and individuals.

4. HEAP Contacts | Home Energy Assistance Program (HEAP) | OTDA

   otda.ny.gov/programs/heap/contacts/default.asp?county=New York City

   Phone: 718-557-1399 Days Open: Monday - Friday, 9:00am-5:00pm. Notes: Face to Face/Drop Box

5. Contact OTDA - Office of Temporary and Disability Assistance

   otda.ny.gov/contact.asp

   HEAP, SNAP or Temporary Assistance. Website: Home Energy Assistance Program (HEAP) Website: Supplemental Nutrition Assistance Program (SNAP) Website: Temporary Assistance (TA) Phone: 1-800-342-3009.

6. HEAP Contacts | Home Energy Assistance Program (HEAP) | OTDA

   otda.ny.gov/programs/heap/contacts/default.asp?county=Erie

   Phone: 716-858-7644 Days Open: Monday-Friday, 8:00am-4:00pm. Notes: General Email address for HEAP Clients: heaphotline@erie.gov

7. HEAP Contacts | Home Energy Assistance Program (HEAP) | OTDA

   otda.ny.gov/programs/heap/contacts/default.asp?county=Suffolk

   Phone: 631-854-9100. Days Open: Monday-Friday, 4:30pm-12:00am, Weeknds & Holidays 8:00am-12:00am. Programs that Help Low-income New Yorkers Make Ends Meet. The New York State Office of Temporary and Disability Assistance supervises support programs for families and individuals.

8. Vendor Agreement | Home Energy Assistance Program (HEAP)

   otda.ny.gov/programs/heap/vendoragreement.asp

   If you have questions, please call the OTDA Home Energy Assistance Program Bureau at (866) 270-HEAP for further information. HEAP Cooling Vendor Agreement. Providers of cooling assistance services must read the Cooling Assistance Services Vendor Instructions and complete and return the Cooling Assistance Services Vendor Agreement to: NYS OTDA/HEAP

9. HEAP Contacts | Home Energy Assistance Program (HEAP) | OTDA

   otda.ny.gov/programs/heap/contacts/default.asp?county=Montgomery

   Phone: 518-853-3011 Days Open: Monday-Friday, 8:30am-4:00pm, extended hours vary

10. Electronic Benefits Transfer (EBT) | OTDA

    otda.ny.gov/workingfamilies/ebt

    Toll-Free Customer Service Helpline. The toll-free number 1-888-328-6399 - is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish to recipients 24 hours per day, 7 days per week. You may use the helpline to: Check your SNAP or cash account balance information; Hear your last ten transactions

11. Supplemental Nutrition Assistance Program (SNAP) | OTDA

    otda.ny.gov/programs/snap

    Contact. For more information about SNAP, contact your local department of social services or call the toll-free OTDA Hotline: 1-800-342-3009. To find out the location and phone number of your nearest SNAP office, contact your local department of social services.