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A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS. [1] [2] The word hotline is also sometimes used to refer to a helpline. A helpline can provide ...
411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [ 1 ] although its official name is "directory assistance".
The telephone operator may also be able to assist with determining what kind of technical difficulties are occurring on a phone line, to verify whether a line is busy (busy line verification, or BLV), or left off the hook, or to break in on a live call to ask the caller to clear the line for an incoming call (busy line interruption, or BLI). [1]
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