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Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
The intersection of technology and quality management software prompted the emergence of a new software category: Enterprise Quality Management Software (EQMS). EQMS is a platform for cross-functional communication and collaboration that centralizes, standardizes, and streamlines quality management data from across the value chain.
Crosby's response to this quality crisis was based on the principle of "doing it right the first time" (DIRFT). This approach was structured around four key principles: Definition of quality: Quality is defined as conformance to requirements, with requirements encompassing both product specifications and customer expectations.
Garvin anticipated that the features of quality which he delineated would provide a business management vocabulary intended to support the use of quality as a strategic planning tool. Garvin, who died on 30 April 2017, [ 2 ] was posthumously honored with the prestigious award for 'Outstanding Contribution to the Case Method ' on 4 March 2018.
Zero Defects is a management tool aimed at the reduction of defects through prevention. It is directed at motivating people to prevent mistakes by developing a constant, conscious desire to do their job right the first time."
The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service.
Val Feigenbaum's significant contributions to the development of quality in business management were to link established ideas about quality into a more systematic discipline and to define total quality in a workable and practical way. [3]: 51–2 His contributions to the quality body of knowledge include:
Six Sigma (6σ) is a set of techniques and tools for process improvement.It was introduced by American engineer Bill Smith while working at Motorola in 1986. [1] [2]Six Sigma strategies seek to improve manufacturing quality by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes.