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2. Help desk software - Wikipedia

   en.wikipedia.org/wiki/Help_desk_software

   Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.

3. OTRS - Wikipedia

   en.wikipedia.org/wiki/OTRS

   OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal.In the agent portal, teams process tickets and requests from customers (internal or external).

4. Comparison of help desk issue tracking software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_help_desk...

   Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed . Find sources: "Comparison of help desk issue tracking software" – news · newspapers · books · scholar · JSTOR ( January 2020 ) ( Learn how and when to remove this message )

5. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

6. List of free and open-source web applications - Wikipedia

   en.wikipedia.org/wiki/List_of_free_and_open...

   All web applications, both traditional and Web 2.0, are operated by software running somewhere. This is a list of free software which can be used to run alternative web applications. Also listed are similar proprietary web applications that users may be familiar with. Most of this software is server-side software, often running on a web server.

7. Odoo - Wikipedia

   en.wikipedia.org/wiki/Odoo

   From inception, Odoo S.A (formerly OpenERP S.A) has released the core software as open source. [4] Since the V9.0 release, the company has transitioned to an open core model, which provides subscription-based proprietary enterprise software and cloud-hosted software as a service, in addition to the open source version.

8. SupportDesk - Wikipedia

   en.wikipedia.org/wiki/SupportDesk

   SupportDesk is a service desk software tool [1] for IT support staff and help desk engineers, allowing them to log and categorise calls, assign tasks, monitor progress and track purchase orders. [1] It has an open design which can be extended. [2]

9. Forge (software) - Wikipedia

   en.wikipedia.org/wiki/Forge_(software)

   In free and open-source software (FOSS) development communities, a forge is a web-based collaborative software platform for both developing and sharing computer applications. For software developers it is an online service to host the tools they need to work and communicate with their coworkers. It provides a workflow to propose modifications ...