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A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Among the topics currently being explored are: [11] scalability, securing data center networks, disaster recovery, government restrictions. [12]Another major area is the cost of downtime regarding customer dissatisfaction & business loss, [13] and also the "astonishing" yet hidden cost and effect regarding personnel & productivity.
Azure SQL Database is built on the foundation of the SQL server database and therefore, kept in sync with the latest version [2] of it by using the common code base. Since the cloud version of the database technology strives to decouple it from the underlying computing infrastructure, it doesn't support some of the context specific T-SQL ...
SIAM is a rapidly developing area of service management, and one that is closely associated with multiple disciplines including IT service management, enterprise architecture, organisational change management, quality management and risk management. [1]
The ARIS concept (Architecture of Integrated Information Systems) by August-Wilhelm Scheer aims to ensure that an enterprise information system can completely meet its requirements. This framework is based on a division of the model into description views and levels, which allows a description of the individual elements through specially ...
ISO 20000-1 has been revised by ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance. The revision was released in July 2018. From that point certified entities enter a three-year transition period to update to the new version of ISO 20000-1, ISO/IEC 20000-1:2018 – Information technology — Service management — Part 1: Service ...
The operations architecture is the technical implementation of an IT governance framework such as ITIL. Specifically, it is the solution design for IT service management. While IT service management focuses on the conceptual design of the IT service, operations architecture focuses on the technical practicalities of implementing this concept.
Enterprise architecture regards the enterprise as a large and complex system or system of systems. [3] To manage the scale and complexity of this system, an architectural framework provides tools and approaches that help architects abstract from the level of detail at which builders work, to bring enterprise design tasks into focus and produce valuable architecture description documentation.