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Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
A Microsoft Certified Partner (MCP) is a firm that provides Microsoft-related products or services, or support for such.It is part of the Microsoft Partner Network.. They are confirmed by Microsoft to be official, and that they work effectively, and help customers with a range of information technology (IT) projects and specific products and services.
Microsoft established a specialized support department for its Business Productivity Online Suite (BPOS), distinct from its standard Professional Support Services. The various types of support requests that customers might make are the justification for this separation.
PSA software is designed to improve the performance and profitability of professional services firms. A recent end-user survey conducted by SPI Research [4] showed significant improvement in key performance indicators such as: Faster staffing and invoicing workflows; Lower project cancellation rates; Improved on-time, under-budget project ...
These changes were driven by the increasing cadence of updates to Microsoft products and services. The industry has also moved away from the traditional client-server technology model to current software 'rental' models such as software as a service (SaaS), platform as a service (PaaS) and related cloud based IT offerings.
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.
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Corporate services or business services are activities which combine or consolidate certain enterprise-wide needed support services, provided based on specialized knowledge, best practices, and technology to serve internal (and sometimes external) customers and business partners. The term corporate services providers (CSPs) is also used.