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e&, formerly branded as Etisalat, is a UAE state-owned telecommunications company. It is the 16th largest mobile network operator in the world by number of subscribers.. On 31 December 2021, Etisalat reported consolidated revenue of AED 53.3 billion and net profits of AED 11.1 billion. [2]
In 2006 Etisalat started a major restructuring program that resulted in the de-merger of many of its non-core business units operating under the telecom's centralized and direct management; core services were consolidated and streamlined, reflecting the company's shift from a technology-driven telecom to a customer-focused services provider. [28]
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e& Egypt is the third mobile operator to enter the Egyptian market and the first integrated operator for telecom services in Egypt. It officially started its business in 2007 and attracted one million subscribers in the first fifty days of the launch of its operations. e& was the first company to provide 3.5G and 4G services while not needing its customers to change their SIM cards, in ...
As a bonus, you'll find a story further down, about how one customer's viral interaction with an AI customer service bot went hilariously off-script, prompting a delivery company to do damage control.
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