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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...

  3. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

  4. Salesforce - Wikipedia

    en.wikipedia.org/wiki/Salesforce

    Salesforce, Inc. is an American cloud -based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.

  5. Forensic accounting - Wikipedia

    en.wikipedia.org/wiki/Forensic_accounting

    Forensic accounting, forensic accountancy or financial forensics is the specialty practice area of accounting that investigates whether firms engage in financial reporting misconduct, [1] or financial misconduct within the workplace by employees, officers or directors of the organization. [2]

  6. Servicescape - Wikipedia

    en.wikipedia.org/wiki/Servicescape

    Servicescape is a model developed by Booms and Bitner [1] to emphasize the impact of the physical environment in which a service process takes place. The aim of the servicescapes model is to explain behavior of people within the service environment with a view to designing environments that does not accomplish organisational goals in terms of achieving desired behavioural responses.

  7. Street-level bureaucracy - Wikipedia

    en.wikipedia.org/wiki/Street-level_bureaucracy

    Street-level bureaucracy is the subset of a public agency or government institution where the civil servants work who have direct contact with members of the general public. Street-level civil servants carry out and/or enforce the actions required by a government's laws and public policies , in areas ranging from safety and security to ...

  8. Customer dynamics - Wikipedia

    en.wikipedia.org/wiki/Customer_dynamics

    Customer dynamics is an emerging theory on customer-business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone, email, Web and text, including those outside of organizational control like ...

  9. PDF - Wikipedia

    en.wikipedia.org/wiki/PDF

    Before PDF version 1.5, the table would always be in a special ASCII format, be marked with the xref keyword, and follow the main body composed of indirect objects. Version 1.5 introduced optional cross-reference streams, which have the form of a standard stream object, possibly with filters applied. Such a stream may be used instead of the ...