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"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
Field's employees were also instructed not to push products on uninterested customers, a common practice in stores of the period. The quotes "Give the lady what she wants" and "The customer is always right" are attributed to Field. [a] Though most famous today for his retail business, during his lifetime his wholesale business made far more money.
Ritz was the first to mandate that "the customer is always right". [2] His code was "See all without looking; hear all without listening; be attentive without being servile; anticipate without being presumptuous. If a diner complains about a dish or the wine, immediately remove it and replace it, no questions asked." [2]
The old adage that "the customer is always right" has got to be somewhat responsible for all the belligerent and entitled customers workers have to deal with. No matter what they say, do, or want ...
We're all familiar with the old saying "the customer is always right." While that well-worn adage may make good business sense to your boss and those in the customer service department, it's often ...
When it comes to customer service disputes, there's an old adage in the retail industry: The customer is always right. In reality, of course, the customer is frequently in the wrong, whether it's ...
The cobbler always wears the worst shoes; The comeback is greater than the setback; The course of true love never did run smooth; The customer is always right; The darkest hour is just before the dawn; The Devil finds work for idle hands to do; The Devil looks after his own; The die is cast [24] The early bird catches the worm
Is the customer always right? OK, they're not always right. But shouldn't consumers at least feel as though they are valued? Particularly in today's economy, where customer retention and growth is ...