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In response, British Gas workers went on strike between January and June 2021, when workers accepted a new pay deal. [25] In 2023, British Gas came under criticism after a series of media stories highlighting their poor customer service [26] and practice of breaking into homes to force people onto pre-payment meters. [27]
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As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.
GB Gas Holdings Limited, founded 1996, which holds British Gas (also known as Scottish Gas). [11] [12] [13] Centrica Hive Ltd, founded in 2007. [14] In 1998, Centrica's supplier monopoly for gas came to an end. Centrica maintained the British Gas retail brand but is only allowed to use this brand name in the United Kingdom.
Bord Gáis Energy is a utility company that supplies gas and electricity and boiler services to customers in Ireland. Bord Gáis Energy has been in operation in some form since 1976 and supplies over 750,000 customers with energy in Ireland. [1] Since mid-2014 Bord Gáis Energy is also part of the British Centrica plc Group. [2]