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In November 1966, the Department of Financial and Commercial Affairs was established and acquired the responsibility for the regulation of insurance companies, loan and trust companies, and the trading of securities in Ontario. In 1967, a Consumer Protection Division was established to be responsible for a newly created Consumer Protection Bureau.
The office's jurisdiction includes more than 500 provincial government ministries, agencies, corporations, tribunals, boards and commissions. In addition to the oversight of governmental bodies, the office is also responsible for the intake of public complaints which indicate the possibility of maladministration within the Government of Ontario and in the appropriate cases conducts an ...
In Canada every federally regulated financial institution is required by law to have a complaint handling process (CHP), a document outlining the process that the financial institution makes available to consumers who wish to lodge a complaint. Every CHP must include certain steps, including referral to ombud services and government regulatory ...
The Office of Consumer Affairs (OCA; French: Bureau de la consommation) is a Government of Canada agency under Innovation, Science and Economic Development Canada, which is responsible for consumer protection and promotion. The OCA is mandated "to these responsibilities by building trust in the marketplace so that consumers can both protect ...
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
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In June 1999, the government released a policy paper, Reforming Canada’s Financial Services Sector: A Framework for the Future, [8] containing 57 reform measures. Among them was a proposal to create a financial consumer agency to oversee consumer interests and improve consumer protection.
Consumer interests can also serve consumers, consistent with economic efficiency, but this topic is treated in competition law. Consumer protection can also be asserted via non-government organizations and individuals as consumer activism. Efforts made for the protection of consumer's rights and interests are: The right to satisfaction of basic ...