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For example, if members of a family or a group that is traveling together are in different boarding groups, a gate agent can allow the customer in a later group to board with their companions.
A total of ten groups, ranging from from ConciergeKey members to basic economy, will usually start boarding one by one in the 30 to 50 minutes before a flight’s scheduled departure using a ...
Boarding group. Eligible travelers. ConciergeKey. ConciergeKey status members. Group 1. Active duty U.S. military (with military ID) First-class tickets
Families, for example, might be booked on several different reservations across more than one group, he said. Airlines typically have workarounds for that, and American noted Wednesday that customers traveling with a companion in an earlier group can simply have a gate agent “override the alert” to continue boarding.
American Airlines is testing a new boarding gate system that will help ensure that people who paid extra for or deserve priority boarding actually get priority boarding. Apparently, those boarding ...
American Airlines said that a gate agent politely lets the customer know they’re unable to accept the pass and asks the customer to rejoin the line when their boarding group is called. In some instances where a customer may be able to board out of order, like when traveling with a companion of higher status, the agent has a quick way to ...
American Airlines' new boarding tech might stop you at now over 100 airports. ... Seth Miller, editor and founder of air travel experience analysis site PaxEx.aero, said he can see the benefits of ...
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