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The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...
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For Amazon’s customer service ranks—the frontline staff at a nearly $2 trillion business that proudly markets itself as “customer-obsessed”—the layoffs carry a special significance.
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[6] 118 118 (The Number) was the second most-expensive number at £11.23 for a 90-second call, but accounted for 40% of DQ calls, [4] mostly due to heavy advertising. Until 23 August 2003 directory inquiries were available by dialing 192 for numbers in Britain, and 153 for foreign numbers, with the service supplied by the caller's telephone ...