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Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info. Disable Protected Mode in Internet Explorer
If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser. If you don't have an updated or supported browser installed on your computer, update your existing browser or download a new one.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem.
Windows 10 Mail – Follow steps for "Add an account using advanced setup." Windows Live Mail – Follow steps "To change server settings for your email service provider." IncrediMail – Follow steps "How do I reconfigure my email account?" iPhone Mail app – Follow steps to "Set up your email account manually."
If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser. If you don't have an updated or supported browser installed on your computer, you'll need to update your existing browser or download a new one. Check your display name:
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.
If you're using an older version of your email client, it could be outdated and no longer compatible with the latest security settings. We recommend updating to the latest version of your email client, then removing and re-adding your AOL Mail account.