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Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. We've recently upgraded our online tracking experience, so now you have access to the same level of detail as our customer service agents.
Track one or multiple packages with UPS Tracking, use your tracking number to track the status of your package.
Use our virtual assistant, or find the customer service route best suited for you. File a claim if your package is damaged, it’s been days since it’s been scanned, or if it says delivered and you cant find it. We’ll investigate to see how we can make it right.
If you’ve lost a package or have some other general issue regarding a shipment, you may need to contact UPS. The main phone number for UPS customer service is 1-800-742-5877. However, there are a few different ways of reaching out to UPS, depending on what type of issue you have.
Sorry to hear you have experienced a problem with your package shipped from a The UPS Store® location. Please click the button below to access The UPS Store® Customer Claims Portal to begin the claims process. To streamline the process: Have your tracking number available.
The number listed on UPS.com as " Customer Support " that's (800) 742-5877 is just a robot. I tried for 30 minutes to use different prompts across 5-10 calls to get through to a real person. The system just tells me to file a claim online and hangs up.
For orders being delivered through UPS, you can track your package directly on their website. You can also elect to receive updates on your package, manage incoming packages, and file a claim...
Easy package tracking from The UPS Store Certified Packing Experts®. We can help you pack and ship just about anything.
Call UPS Customer Service directly at 1-800-742-5877 and explain that your package says it’s been delivered, but you can’t find it. If you know your neighborhood UPS delivery driver, you could also ask them what happened with the delivery and where they may have left it.
If your UPS tracking number isn’t working, it’s likely because the package hasn’t been scanned yet, the number has been entered incorrectly, or there’s a technical issue with UPS’s Tracking Portal. Contact Customer Service at 1-888-742-5877 for further, personalized assistance.