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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.

  3. Data analysis - Wikipedia

    en.wikipedia.org/wiki/Data_analysis

    Data analysis is the process of inspecting, cleansing, transforming, and modeling data with the goal of discovering useful information, informing conclusions, and supporting decision-making. [1] Data analysis has multiple facets and approaches, encompassing diverse techniques under a variety of names, and is used in different business, science ...

  4. Microsoft Excel - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Excel

    Microsoft Excel is a spreadsheet editor developed by Microsoft for Windows, macOS, Android, iOS and iPadOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications (VBA). Excel forms part of the Microsoft 365 suite of software.

  5. Value-stream mapping - Wikipedia

    en.wikipedia.org/wiki/Value-stream_mapping

    Value-stream mapping, also known as material- and information-flow mapping, [1] is a lean [2] -management method for analyzing the current state and designing a future state for the series of events that take a product or service from the beginning of the specific process until it reaches the customer. A value stream map is a visual [2] tool ...

  6. Order tracking (signal processing) - Wikipedia

    en.wikipedia.org/wiki/Order_tracking_(signal...

    Order tracking (signal processing) In rotordynamics, order tracking is a family of signal processing tools aimed at transforming a measured signal from time domain to angular (or order) domain. These techniques are applied to asynchronously sampled signals (i.e. with a constant sample rate in Hertz) to obtain the same signal sampled at constant ...

  7. Run chart - Wikipedia

    en.wikipedia.org/wiki/Run_chart

    The median of the observed data (73) is also shown on the chart. A run chart, also known as a run-sequence plot is a graph that displays observed data in a time sequence. Often, the data displayed represent some aspect of the output or performance of a manufacturing or other business process. It is therefore a form of line chart.

  8. Blanket order - Wikipedia

    en.wikipedia.org/wiki/Blanket_order

    Blanket order. A blanket order, blanket purchase agreement or call-off order[1] is a purchase order which a customer places with its supplier to allow multiple delivery dates over a period of time, often negotiated to take advantage of predetermined pricing. It is normally used when there is a recurring need for expendable goods.

  9. Performance indicator - Wikipedia

    en.wikipedia.org/wiki/Performance_indicator

    Most professional services firms (for example, management consultancies, systems integration firms, or digital marketing agencies) use three key performance indicators to track the health of their businesses. They typically use professional services automation (PSA) software to keep track of and manage these metrics.