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2. ServiceNow - Wikipedia

   en.wikipedia.org/wiki/ServiceNow

   ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...

3. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Yes - workflow definitions, process documentation Yes Yes Yes Yes No Yes Yes Yes Yes Yes No Bugzilla: Yes, reporting: integrated reports and charts, scheduled reports by mail Yes [33] Yes Yes Yes No Yes Yes Yes [34] Yes When using MySQL MyISAM [35] or Oracle Database [36] but not PostgreSQL [37] Yes [38] Debbugs: No No No Yes No No No Un­known ...

4. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

5. Zammad - Wikipedia

   en.wikipedia.org/wiki/Zammad

   Zammad was founded by Martin Edenhofer, who was formerly involved in the development of OTRS. [4]The project asks for active participation in the development. [5] The source code is free software according to the AGPL-3.0-only license [6] and available via git.

6. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

7. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

8. Peregrine Systems - Wikipedia

   en.wikipedia.org/wiki/Peregrine_Systems

   Peregrine Systems was founded in 1981 in Irvine, California.The founders and employees were Chris Cole, Gary Story, Ed Beck, Kevin Keyes and Richard Diederich. They started selling Peregrine Network Management System (PNMS) on a Series One computer while developing an MVS version.

9. Serena Software - Wikipedia

   en.wikipedia.org/wiki/Serena_Software

   Serena Software Inc. is an American software company that provides IT management products to enterprises. [3] Serena solutions offer a process orchestration approach and span the areas of development, DevOps and IT management.