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The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
Fellowship in SLA is bestowed on active, mid-career SLA members in recognition of past, present and future service to the association and the profession. Fellows are called upon and expected to advise the association's board of directors, prepare necessary documentation, and alert the membership to issues and trends warranting action.
An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
A managed IT services provider is a third-party service provider that proactively monitors & manages a customer's server/network/system infrastructure, cybersecurity and end-user systems against a clearly defined Service Level Agreement (SLA). [7]
Stereolithography (SLA or SL; also known as vat photopolymerisation, [1] optical fabrication, photo-solidification, or resin printing) is a form of 3D printing technology used for creating models, prototypes, patterns, and production parts in a layer by layer fashion using photochemical processes by which light causes chemical monomers and ...
Ke is the risk-adjusted, theoretical rate of return on a Company's invested excess capital obtained through external investments. Among other things, the value of Ke and the Cost of Debt (COD) [6] enables management to arbitrate different forms of short and long term financing for various types of expenditures. Ke applies most prominently to ...
NASA responded to news that Boeing aims to lay off up to 400 workers from its Space Launch System program. The SLS rocket plays a key role in the Artemis moon program, the agency said..
A 12V VRLA battery, with gel technology inside for deep-cycle application. A valve regulated lead‐acid (VRLA) battery, commonly known as a sealed lead-acid (SLA) battery, [1] is a type of lead-acid battery characterized by a limited amount of electrolyte ("starved" electrolyte) absorbed in a plate separator or formed into a gel, proportioning of the negative and positive plates so that ...