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A service-level agreement can track multiple performance metrics. In this context, these metrics are called service level indicators (SLIs). The target value of a given SLI is called a service-level objective (SLO). In IT-service management, a common case is a call center or service desk. SLAs in such cases usually refer to the following SLIs:
IP SLA (Internet Protocol Service Level Agreement) is an active computer network measurement technology that was initially developed by Cisco Systems. IP SLA was previously known as Service Assurance Agent (SAA) or Response Time Reporter (RTR). IP SLA is used to track network performance like latency, ping response, and jitter, it also helps to ...
A Tier 1 network is an Internet Protocol (IP) network that can reach every other network on the Internet solely via settlement-free interconnection (also known as settlement-free peering). [ 1 ] [ 2 ] Tier 1 networks can exchange traffic with other Tier 1 networks without paying any fees for the exchange of traffic in either direction. [ 3 ]
Service-level agreements limit traffic that can be offered to the Internet and thereby enforce traffic shaping that can prevent it from becoming overloaded, and are hence an indispensable part of the Internet's ability to handle a mix of real-time and non-real-time traffic without collapse.
A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." [1] An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of ...
High-level architecture of IPX network connecting various operators & service providers together for the exchange of different IP based traffic IP exchange or ( IPX ) is a telecommunications interconnection model for the exchange of IP based traffic between customers of separate mobile and fixed operators as well as other types of service ...
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Tiered service helps to keep quality of service standards for high-bandwidth applications like streaming video or VoIP. This comes at a cost of increasing costs for better service levels. [2] Major players in the net neutrality debate have proposed tiered internet so content providers who pay more to Internet service providers get better ...
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