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  2. Compose and send emails in AOL Mail

    help.aol.com/articles/aol-mail-compose-and-contacts

    1. From the inbox, click Compose. 2. In the "To" field, type the name or email address of your contact. 3. In the "Subject" field, type a brief summary of the email.

  3. The customer is not a moron - Wikipedia

    en.wikipedia.org/wiki/The_customer_is_not_a_moron

    The quotation has since been used by others as a reminder that advertisers should not patronise their customers or doubt their intelligence, as it may harm their business. Marketing expert Austin McGhie used the quotation to show that respecting customers and overcoming their potential cynicism to a product is essential to success.

  4. Business correspondence - Wikipedia

    en.wikipedia.org/wiki/Business_correspondence

    Business letters are the most formal method of communication following specific formats. They are addressed to a particular person or organization. A good business letter follows the seven C's of communication. The different types of business letters used based on their context are as follows, Letters of inquiry; Letters of claim/complaints

  5. Request for quotation - Wikipedia

    en.wikipedia.org/wiki/Request_for_quotation

    A request for quotation (RfQ) is a business process in which a company or public entity requests a quote from a supplier for the purchase of specific products or services. RfQ generally means the same thing as Call for bids (CfB) and Invitation for bid (IfB). [1] An RfQ typically involves more than the price per item.

  6. Request for proposal - Wikipedia

    en.wikipedia.org/wiki/Request_for_proposal

    A request for quotation (RFQ) is used when discussions with bidders are not required (mainly when the specifications of a product or service are already known) and when price is the main or only factor in selecting the successful bidder. An RFQ may also be used prior to issuing a full-blown RFP to determine general price ranges.

  7. Posting style - Wikipedia

    en.wikipedia.org/wiki/Posting_style

    When a message is replied to in e-mail, Internet forums, or Usenet, the original can often be included, or "quoted", in a variety of different posting styles.. The main options are interleaved posting (also called inline replying, in which the different parts of the reply follow the relevant parts of the original post), bottom-posting (in which the reply follows the quote) or top-posting (in ...

  8. The customer is always right - Wikipedia

    en.wikipedia.org/wiki/The_customer_is_always_right

    Ritz's le client n'a jamais tort was first recorded in 1908, and is sometimes cited as the origin of the term. [3] [17] Barry Pain used both terms in his 1917 Confessions of Alphonse, writing "The great success of a restaurant is built up on this principle—le patron n’a jamais tort—the customer is always in the right!". [18]

  9. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]