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Get answers to your questions about HBO Max: sign in, billing, your account, and streaming. We’re here to help!
Cannot log in to Max (formerly HBO Max) via Roku app anymore. TV screen says to "update" to Max but there's no QR code to scan or any way to login to Max from the TV. I canceled the HBO Max subscription that I was getting from Roku and then signed up for Max directly through their website. Still can...
Subscribing to HBOmax doesn't create an HBOmax account (officially). I recently decided (while scrolling on my Roku) to purchase an HBomax subscription due to the first year being 11.99, then later becoming 14.99. I enjoy my subscription, and when signing up, there was no singing up with a new password for the HBOmax website, so if I try to use ...
Clear Roku cache: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset > Clear cache. Restart your Roku device and try launching the MAX channel again. Check for Roku system updates: Make sure your Roku device is running the latest software version.
This was close, but not accurate. 1. Scroll to the bottom left in the HBO Max app, and select the Settings gear icon: 2. THEN, on the sections near the top of settings, scroll all the way right until you see 'Sign Out'. Click it, click Sign Out that shows up and you are out: 3.
Having the same issue with HBOMax, Peacock and a YouTube video that lasts over an hour. Shorter YouTube videos play fine. Other apps seem to work fine. After attempting to load a movie after a few minutes it will shut off and restart the device.
I had HBO Max through Prime, but once HBO Max left I had to create a new account. However I cannot sign into my Roku since it only takes me to the “create an account” opinion even if I push the existing account or sign in option.
Re: MAX Login password length. It is Roku's job as the platform owner to ensure that all applications available on its platform meet a consistent set of quality criteria (Apple does this for iOS; Google for Android). Clearly, an app that fails to login fails the quality test.
To cancel subscriptions billed through Roku Pay: Sign in to your Roku account and go to Subscriptions. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew. Continue to use your subscription until the end of your current billing cycle. You can refer to this support article on how to manage and ...
Select Remove channel and confirm. Restart your Roku device: Home>Settings> System>Power. If you do not see a Power submenu, skip to the next step, " System restart. Reinstall the channel: Visit the Roku Channel Store and add the channel again. Feel free to give us an update on how it goes.