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Higher-end hotels may have more flexibility. Ritz-Carlton, for example, empowers staff with up to $2,000 in discretionary spending per guest, per issue to make things right or simply delight ...
The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out. Staff working in the front office can also deal with simple ...
A hotel tax or lodging tax is charged in most of the United States, to travelers when they rent accommodations (a room, rooms, entire home, or other living space) in a hotel, inn, tourist home or house, motel, or other lodging, generally unless the stay is for a period of 30 days or more. In addition to sales tax, it is collected when payment ...
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management ...
Striking hotel workers in Southern California filed a complaint on Monday with the National Labor Relations Board alleging that the hotels were “committing and/or condoning violence” after a ...
Resort fee. A resort fee, also called a facility fee, [1] a destination fee, [2] an amenity fee, [3] an urban fee, [4] [5] or a resort charge, or a hidden hotel booking fee [6] [7] is an additional fee that a guest is charged by an accommodation provider, usually calculated on a per day basis, in addition to a base room rate.
A new bill introduced into the California state Senate would add reporting requirements at higher education campuses like Fresno State, where regulators found the administration had mishandled ...
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...