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You can order a replacement remote by using the Xfinity Assistant within our Xfinity My Account application or web portal. All you would need to do it type in "Replacement Remote" to begin the ordering process. You can find additional information on our Xfinity Assistant by visiting https://comca.st/3sk90TV support page.
We now have more easy, convenient ways to replace your damaged Xfinity remote, including by picking one up at any nearby Xfinity store, ordering one online via our Xfinity Assistant automatically, or through customer service, and we can help in placing an order to send you a replacement here if that is preferred, no problem at all.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. I am an Official Xfinity Employee.
If needed, you can download the Xfinity TV Remote App in the meantime. It will control functions of the cable box, but not your TV (such as volume or power). Replacement remotes are free and can be either picked up in store by going to your Local Xfinity Store or one can be shipped out. Bear in mind, though the remote is free, there is a one ...
On the Xfinity Chat with the Bot, just say “agent” and it should connect you to an agent. From there, the live agent should be able to help you order a new remote. I actually ordered a remote this way yesterday. I’m pretty sure there is a $5.00 fee when ordering a remote (if you aren’t already aware)
My voice remote has been lost somewhere in my house. I understand I can download the app on my phone or pick up a replacement remote at a service center, free of charge. My question is this - if I pick up a replacement remote, will I then have to pay the ridiculously high monthly rental cost for BOTH? If the answer is yes, are there other options?
We have some great and easy ways for you to get a replacement remote! We recommend that you simply swap out your old or broken remote for a new one at an Xfinity Store near you. If you're an Xfinity X1 or Flex customer, you can also order a remote control to be shipped to you via UPS in a Getting Started kit (accessory shipping and handling ...
You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience :). You can grab a new remote free of charge from your local service center. You can use the link to find the closest location and even schedule an appointment to save time waiting in line.
You can always pick one up at your local Xfinity store. However, if you prefer we ship you one, we can do that as well! If you like us to ship one out feel free to send us a DM by clicking the Direct Message icon at the top right of the page, click on the pen and pad icon and entering Xfinity Support in the "To" section of the chat and provide ...
@user_fe0122 Thank you for reaching out concerning your cable box remotes. You can stop by your local Xfinity service center and pick up new cable remotes anytime.