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Still not working. Pairs with Samsung TV then asks if I want to pair audio. No codes requested, but automatically it pairs with Bose sound bar. However, once paired with sound bar, it is no longer paired with TV. Program on xfinity does not allow me to pair sound bar first. Not a choice. Not an option.
The issue is happening with all of the remotes that I have. Two are XFinity provided (one XR11 and one XR15) and one is the remote that came with my Sony TV (the one we use most often). The box does not respond to any of the remotes (like trying to hit the 'continue' button on screen) - there is no way I have found to get past this.
If the issue persists after removing the battery, go ahead and try a Factory reset on your Xfinity Remote. If you're unsure of the model you have, check out the Xfinity Remote Overview for photo reference. You can always pick up a spare at a nearby Xfinity Service Center, and we can ship a replacement if needed too. Please let me know if this ...
Troubleshoot unresponsive remote buttons. Press a button on the remote. If the LED does not flash at all, or flashes red five times, this is an indication that the batteries are very low and should be replaced. If you’re still experiencing issues, you may need to try a factory reset. Factory reset the Xfinity Voice Remote without a Setup ...
My Xfinity remote voice command just stopped working out of the blue. I press the voice command button and I hear a little noise, followed by a prompt on the screen that says "Voice commands aren't working right now. Please try again later." This has been happening for the past 6 hours. I put in brand new batteries, still does not work.
hold the remote for the set top box and press both the Xfinity button and the mute button and the same time holding them both down until the red LED on the remote turns to green. The TV should then show a 3 digit number that is unique for that set top box. key in those numbers. after a few moments press the Xfinity button, does the remote's LED ...
Thank you for reaching out to us on the forums, @user_13b60e! We can definitely try to get your remote working properly, and if that doesn't work, get you set up with a new one. Are any of the functions of your remote working? I know you cannot view anything when using the "last" button, but are you able to view the channel guide?
Usually in most cases, the remote would already be paired or be able to auto-pair during first use. If you happen to experience issues again, you can visit our 'Turn off pairing on your Xfinity Voice Remote' support page to unpair the remote and our 'Pair and program your Xfinity Voice Remote' to get the remote paired to the set-top box again.
The LED will blink green twice to indicate that the remote was reset. The factory reset unpairs your remote and TV Box, so you'll need to re-pair them (TV Box needs to be activated prior to re-pairing). See instructions for pairing your Xfinity remote and TV Box. Factory Reset the Xfinity Voice Remote without a Setup Button (XR15)
My xfinity remote will not change volume or power t.v on or off, please help! Remote not operating volume or power on/off, only changes channels. I have rebooted both t.v and cable box and have reprogrammed remote but none of the codes work, please help!