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This article covers how to replace your remote.
Why is it so difficult to request a new remote? I don't live close enough to a store where I can just drive there and swap out my current remote so I need to have one sent to me; however, this seems to be an impossible task.
You can order a replacement remote by using the Xfinity Assistant within our Xfinity My Account application or web portal. All you would need to do it type in "Replacement Remote" to begin the ordering process.
Replacement remotes are free and can be either picked up in store by going to your Local Xfinity Store or one can be shipped out. Bear in mind, though the remote is free, there is a one-time $5.95 shipping charge. If you'd like to have one shipped out, let us know and we can set that up for you.
We now have more easy, convenient ways to replace your damaged Xfinity remote, including by picking one up at any nearby Xfinity store, ordering one online via our Xfinity Assistant automatically, or through customer service, and we can help in placing an order to send you a replacement here if that is preferred, no problem at all.
Learn how to pair and program your Xfinity Voice Remote.
You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience :). You can grab a new remote free of charge from your local service center . You can use the link to find the closest location and even schedule an appointment to save time waiting in line.
Hello @user_85357c! Thanks so much for taking a moment out of your day to leave a post on our community forum! You have definitely come to the right place for getting new remotes shipped out to you!
The large-button remote is a third-party device that delivers improved readability of the remote keys and may be easier to use for our customers who are elderly, blind or have low vision or a visual disability and other customers with disabilities.
Help and support with your Xfinity Remote, select your remote control type and get the support you need to enjoy your Xfinity TV!