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Ensure the mobile number is the correct one for the damaged, lost, or stolen device. If it isn't, return to the Accounts screen and choose the correct mobile number. Follow the step-by-step directions on the Assurant website to file your claim.
Protection<360> ® app by Assurant ® - File and track a claim or get live technical support for your connected devices like routers, game consoles, and smart TVs. Download and register the Protection<360> ® app by Assurant ® for full feature access.
Customers can easily file a claim online at mytmoclaim.com, in the Protection 360™ app by Assurant®, or by calling Assurant® directly at 1-866-866-6285. For loss/theft claims, you may need to call T-Mobile to suspend service.
Contact the manufacturer directly if you do not want to, or cannot, participate in T-Mobile’s device replacement program. If you have Protection <360>, contact Assurant. Explore eligibility options to upgrade your device.
When you're ready to restore service or if you believe your device is incorrectly listed as lost or stolen, give us a call at 1-800-937-8997. Check your next bill and report any suspicious charges so we can investigate. If the device is found, contact us for an unblock request.
General Customer Care & Technical Support. From the T-Mobile app, on a T-Mobile phone. From your T-Mobile phone: 611. Call: 1-800-937-8997. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you. T-Mobile High Speed Internet Support.
You can return the device to a store only if you haven't started a return order yet. If you cancelled, transferred your number to another carrier, or began a return with Customer Care, then your return has been started and you must complete it through the mail. Use the Store Locator to find a T-Mobile store near you.
Can't find what you're looking for? Visit T-Mobile Support for help with phones & internet devices, plans & services, billing, and more!
For anyone requesting a replacement phone for a defective phone, you may want to consider opening a lost/stolen device claim instead of a defective replacement claim. Read your insurance documents to ensure this is true for you. They are provided on the Assurant claim site when filing a claim after entering your device details.
Check and track your T-Mobile order status here. Simply enter your order number, name and zip code to find out when you'll receive your order!