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Thanks for letting us know. Please follow these directions. Select File and then Account Settings. Select your Comcast.net email account and then click Change.... Microsoft Outlook Account Settings screen. Confirm that the account type is POP and then click More Settings. Change Account screen in Microsoft Outlook.
In the Xfinity app on my Android phone I have: "Account" icon / Account settings / Xfinity ID & Security / Comcast email / Go to inbox. -or-. "Account and identity" button / Xfinity ID & Security / Comcast email / Go to inbox. But "Go to inbox" is just a link that opens the "connect.xfinity.com" webmail site in a web browser.
Click "Sign In" if necessary. Click the "Direct Message" icon. Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
My daily most used Comcast email address on our Comcast account suddenly stopped sending any email to my Apple devices, and no messages show up when I access my mailbox at "connect.xfinity" either ... matter of fact there are none of the normal subfolders like inbox, drafts, trash .... only a message on the screen that says empty.
Expert. •. 29.6K Messages. 5 years ago. @coop3842 wrote: It does not matter what type of device. All my devices are asking for my password which I did not change. The original P/W does not work. I am using Comcast.
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. I am an Official Xfinity Employee.
At this time, the only way to recover your Xfinity Email password, is by following the "Forgot Password" option when you attempt to sign in. We cannot change the backup email. We cannot reset your password for you. This action can only be performed by the customer via self service by clicking on "Forgot Password" when attempting to sign in.
Click "Sign In" if necessary. • Click the "Direct Message chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.
Unable to access one of my Email Accounts. I have multiple email accounts to through Comcast and only one of them is not working. Unfortunately this is my account I use mainly for banking and communications. The email for some reason stopped working on 11/20/23 and hasn't worked since. It keeps asking me to reset my password.