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The central aim of IT management is to generate value through the use of technology. To achieve this, business strategies and technology must be aligned. IT Management is different from management information systems. The latter refers to management methods tied to the automation or support of human decision making. [2]
IT control objectives typically relate to assuring the confidentiality, integrity, and availability of data and the overall management of the IT function. IT controls are often described in two categories: IT general controls and IT application controls. ITGC includes controls over the hardware, system software, operational processes, access to ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Information and communications technology (ICT) is an extensional term for information technology (IT) that stresses the role of unified communications [1] and the integration of telecommunications (telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage and audiovisual, that enable users to access, store, transmit, understand and ...
Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.
Business–IT alignment (B/I alignment) is a process in which an organization integrates and utilizes information technology (IT) to achieve business objectives.It is the ability of IT to produce business value which means the process of establishing an environment where both IT and business professionals are capable of working together in order to achieve common goals in any specific area of ...
Risk management elements. IT risk management is the application of risk management methods to information technology in order to manage IT risk. Various methodologies exist to manage IT risks, each involving specific processes and steps. [1] An IT risk management system (ITRMS) is a component of a broader enterprise risk management (ERM) system ...
Other implementation methods include (1) risk profile analysis (figure out what needs to be measured and what risks are associated with it), (2) Decide on the Diversification of projects, infrastructure and technologies (it is an important tool that IT portfolio management provides to judge the level of investments on the basis of how ...