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HubSpot promotes their inbound marketing concepts through their own marketing, [28] and has been called "a prolific creator of content" such as blogs, social media, webinars and white papers. [7] In 2010, an article in the Harvard Business Review said that HubSpot's most effective inbound marketing feature was its free online tools. [35]
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Research has found a 5% increase in customer retention boosts lifetime customer [clarification needed] profits by 50% on average across multiple industries, as well as a boost of up to 90% within specific industries such as insurance. [37] Companies that have mastered customer relationship strategies have the most successful CRM programs.
HubSpot's core software product helps small and medium-size businesses produce, track, and analyze "inbound marketing," or when a customer uses search or clicks a social media post.
Brian Halligan is an American executive and author. [1] He is the co-founder and executive chairman of software company HubSpot [2] based in Cambridge, Massachusetts, and is also a senior lecturer at Massachusetts Institute of Technology.
Social media marketing is the use of social media platforms and websites to promote a product or service. [1] Although the terms e-marketing and digital marketing are still dominant in academia, social media marketing is becoming more popular for both practitioners and researchers.
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