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Cost to Serve (CTS or C2S) is an accountancy and financial planning tool used to calculate the profitability of serving the needs of a particular customer account, based on the actual business activities and overhead costs incurred in servicing that customer or customer type. [1]
Customer profitability is the difference between the revenues earned from and the costs associated with the customer relationship during a specified period. In theory, this is a trouble-free calculation to find out the cost to serve each customer and the revenues associated with each customer for a given period. [1]
The Customer Classification Matrix (matrix of customer revenue and cost to serve) method was suggested by several literature positions. [4] [5] [7] This categorization shows there are several different ways companies can serve profitable customers. Most valuable customers are in the passive category, generating high revenue at little costs ...
The improvements of the cost to serve by the time we get to next year will likely have been already accomplished because we would have had those improvements all year long. And so, when we get ...
The cost of living is the amount of money it takes to cover basic expenses. State and region scores across the country give a snapshot of how expensive it is to live in a place based on earned wages.
Cost of living is defined as the amount of money required to cover necessary expenses to maintain a certain lifestyle standard in a particular place. These expenses can include housing, food ...
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Cost is the value of money that has been used up to produce something or deliver a service, and hence is not available for use anymore. In business, the cost may be ...